Shipping Policy
This shipping policy applies to orders placed via www.apronplainpro.com that are destined for locations in Europe.
Apronplainpro is responsible for preparing, packaging, and dispatching purchased products from Singapore, and for providing shipping information to customers throughout the order processing period.
- Point of Dispatch
Orders are dispatched from the following address:
17 Temple Street, #01-03, Singapore 058563
- Shipping Regions
Apronplainpro currently serves customers in the European market.
The availability of shipping services depends on the destination address and the shipping arrangements applicable to the order.
Customers must provide a complete and accurate delivery address when placing an order.
- Delivery Times
The standard delivery time for shipments from Singapore is approximately 5–12 business days.
Delivery time is calculated from the date the order is processed and dispatched.
The timeframe mentioned above is an estimate for standard delivery. Actual delivery times may vary based on the destination, carrier operations, customs procedures (if applicable), local delivery arrangements, and other factors affecting shipping routes.
- Shipping Carriers
Depending on the destination and applicable shipping arrangements, Apronplainpro may use the following reputable shipping services:
DHL;
FedEx; and
UPS Priority service.
The specific carrier and service used may vary depending on the destination and order details.
- Tracking Information
Where tracking information is available, Apronplainpro will send tracking updates to the email address provided by the customer at the time of ordering.
Tracking notifications may be sent at key stages of the delivery process, including:
Order dispatch;
Arrival at relevant logistics hubs;
Transit updates within the delivery network;
Local delivery arrangements; and
Other important tracking updates provided by the carrier.
It is the customer’s responsibility to provide an accurate and functional email address at checkout.
6. Delivery Delays
If an order is not delivered within the standard timeframe of 5–12 business days, customers may contact us at:
We will review the order and, if necessary, initiate an inquiry with the relevant carrier. Carrier investigations may take some time to verify shipment tracking records and delivery status.
After assessing the situation, Apronplainpro may arrange an appropriate solution, which may include:
Arranging a reshipment; or
Issuing a full refund.
The specific solution provided will depend on the circumstances of the order, the results of the carrier’s investigation, and applicable laws and regulations.
- Shipment Delays or Loss
If tracking information indicates that a shipment is delayed, held, or cannot be located, Apronplainpro may contact the relevant carrier for further information.
We may ask the customer to confirm delivery details or provide information necessary to assist with the investigation.
If the shipment is confirmed lost, Apronplainpro will arrange an appropriate solution based on the specific circumstances of the order and applicable laws and regulations.
- Damage During Delivery
If an order arrives with visible damage, the customer should contact:
Please provide:
Order number;
Description of the issue; and
Clear photos showing the condition of the package and/or the goods.
If the information provided in the photos is sufficient to assess the situation, Apronplainpro may arrange for a replacement or refund without requiring the return of the damaged goods.
If further information is reasonably required, we may request additional details.
- Risk During Delivery
For transactions subject to applicable European consumer regulations, the risk of loss or damage to the goods does not transfer to the customer simply because the goods have been handed over to the carrier.
Unless relevant statutory exceptions apply, the transfer of risk occurs when the customer (or a third party designated by the customer, other than the carrier) takes physical possession of the goods.
Therefore, nothing in this delivery policy is intended to transfer the risk of loss or damage to the goods to the customer at the time of dispatch or handover to the carrier.
Mandatory statutory rights applicable to the relevant transactions remain unaffected.
- Delivery Address
Customers should carefully check the delivery address before completing their order.
Incorrect, incomplete, or outdated addresses may affect delivery.
If you notice an error in the delivery information, please contact us as soon as possible at:
If the order has not yet been dispatched, we will assess whether the necessary corrections can be made.
Once the order has entered the dispatch process, it may no longer be possible to change the address.
- Delivery Confirmation
If the carrier provides delivery confirmation or tracking information, such information may be used to verify the delivery status of the order.
If a customer believes an order has been marked as delivered but has not actually been received, the customer should immediately contact Apronplainpro at:
We may review the tracking information provided by the carrier and, where appropriate, request further information from the carrier.
- Customer Contact Information
For inquiries regarding delivery, please provide your order number and the email address used when placing the order. Email: plain@apronplainpro.com
Phone: +65 6748 4137
For inquiries received outside of business hours, customers may leave a message or send an email. We strive to respond within 24 hours whenever reasonably practicable.
- Changes to Delivery Information
Apronplainpro may update this Delivery Policy from time to time to reflect changes in delivery arrangements, carrier services, website operations, or applicable legal requirements.
The delivery terms applicable to accepted orders are generally those in effect at the time the order was submitted, subject to any mandatory provisions of applicable law.
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