Refund and Return Policy
This Refund and Return Policy applies to purchases made through Apronplainpro (website: www.apronplainpro.com). It governs returns, refunds, exchanges, and related customer requests concerning orders delivered to customers in Europe.
Brand: Apronplainpro
Address: 17 Temple Street, #01-03, Singapore 058563
Phone: +65 6748 4137
Email: plain@apronplainpro.com
Website: www.apronplainpro.com
We are committed to handling returns and refunds in accordance with relevant Singaporean regulations and mandatory consumer protection laws applicable to customers in the European Economic Area (EEA) and other relevant European markets. Nothing in this policy limits statutory consumer rights that cannot be excluded or restricted by law.
- Right of Withdrawal for European Customers
Where the statutory right of withdrawal applies, consumers in the EU and EEA generally have a 14-day withdrawal period for eligible distance purchases.
The withdrawal period generally begins on the day the consumer (or a third party designated by the consumer, other than the carrier) takes physical possession of the goods. If an order consists of multiple items delivered in separate shipments, the applicable withdrawal period will be determined in accordance with relevant statutory rules.
Customers wishing to exercise their statutory right of withdrawal should contact us via the following email address:
Customers must provide their order number and clearly state their intention to withdraw from the purchase.
Where required by applicable law, customers may also use the statutory model withdrawal form. However, the use of a specific form is not required provided the customer’s statement clearly communicates the decision to withdraw.
- Return Address
For customers needing to return items, the return address is as follows:
17 Temple Street, #01-03, Singapore 058563
Customers should contact us before shipping items back to confirm the relevant return instructions. Unless Apronplainpro has specified a different address for a particular return, customers should not send items to any location other than the designated address.
- Return Conditions
When exercising the statutory right of return (right of withdrawal), customers must return the goods in accordance with applicable consumer protection laws.
Merely opening or inspecting the goods does not result in the loss of the statutory right of return. Customers may handle the goods to the extent reasonably necessary to ascertain their nature, characteristics, and functioning.
If the value of the goods is diminished due to handling that goes beyond what is reasonably necessary for such inspection, any deduction from the refund amount will be limited to the extent permitted by applicable law.
Nothing in this section affects the customer’s statutory rights regarding defective, damaged, or non-conforming goods.
- Defective, Damaged, or Non-Conforming Goods
If goods are damaged, defective, or do not conform to the contract upon delivery, the customer should contact:
Customers should provide the order number, a description of the issue, and relevant supporting evidence (such as photographs showing the condition of the goods).
If photographic evidence is sufficient to verify the issue, Apronplainpro may arrange a refund or replacement without requiring the return of the damaged goods.
If returning the goods is necessary to assess or resolve the issue, we will provide the customer with appropriate return instructions.
All statutory rights available to customers under applicable European consumer protection laws remain unaffected.
- Refunds
Once a refund request is approved, the refund is typically issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account varies depending on the payment method and the relevant financial institution.
For eligible returns (order cancellations), refund processing will comply with applicable laws and regulations, including provisions regarding original shipping costs.
If the value of the returned item has diminished due to handling that went beyond what was reasonably necessary to inspect the item, and if the law permits a deduction in such cases, we may deduct the corresponding amount.
- Payment Methods
Orders placed via Apronplainpro can be paid for using the payment methods displayed at checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible e-wallets
The payment methods available for specific transactions may depend on the customer’s location, device, browser, and other checkout conditions.
Where technically and legally feasible, refunds related to orders are generally processed via the original payment method used.
- Return Shipping Costs and Related Fees
When exercising the right of return (order cancellation) as provided by law, the responsibility for return shipping costs is determined in accordance with applicable consumer protection laws and the information provided to the customer at the time of purchase.
If the item is defective, damaged, or does not meet applicable contractual requirements, the customer’s statutory rights regarding return costs and remedies shall apply.
Nothing in this policy requires the customer to bear costs that, under applicable law, are the responsibility of the merchant.
- Delivery Time and Tracking
Orders are shipped from Singapore and delivered to European destinations using carriers such as DHL, FedEx, and UPS Priority services, subject to service availability at the destination.
Standard delivery time is typically 5 to 12 business days from the date of shipment from Singapore.
Tracking information may be automatically sent to the email address provided at checkout at various stages, including:
Order shipment;
Arrival at a logistics facility;
Transit progress within the delivery network; and
Local delivery. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other factors affecting transport.
- Orders Exceeding Standard Delivery Times
If an order exceeds the specified standard delivery timeframe, customers may contact us at the following email address:
We may contact the relevant carrier to inquire about the shipment status.
After completing an investigation and considering the specific circumstances of the order, Apronplainpro may arrange for:
reshipment; or
a full refund of the order amount.
We will determine the appropriate solution based on the specific circumstances of the order and the customer’s statutory rights.
- Loss or Damage During Delivery
For transactions involving European consumers, the allocation of risk during delivery shall be governed by the mandatory consumer protection regulations applicable to the transaction.
Where applicable European consumer protection laws stipulate that the risk is borne by the merchant until the consumer (or a third party designated by the consumer, other than the carrier) has physically received the goods, the customer shall not be deemed to have assumed such risk merely because the goods have been handed over to the carrier.
Where the law permits exceptions and the consumer has personally selected a specific carrier, this clause does not affect other statutory rules that may apply to that specific carrier.
- Refunds for Cancelled or Withdrawn Orders
If an eligible order is cancelled prior to shipment, we will process the refund based on the specific circumstances of the cancellation and applicable laws.
If a customer exercises their statutory right of withdrawal after receiving the goods, the withdrawal and return procedures outlined in this policy shall apply.
If goods are defective, damaged, or do not conform to the agreement, applicable statutory remedies apply independently of the standard withdrawal process.
- Exclusions and Statutory Rights
Any exclusions within our voluntary return arrangements do not exclude or limit a consumer’s statutory rights.
In particular, nothing in this policy is intended to exclude or limit rights arising from:
Applicable statutory rights of withdrawal;
Defective or damaged goods;
Goods that do not conform to the contract;
Mandatory rights to a refund or exchange; or
Other consumer protection rights that cannot be excluded by law.
Where rights or remedies under mandatory consumer regulations are more favorable to the customer than the terms of this policy, those mandatory legal requirements shall apply.
- How to Request a Refund, Return, or Exchange
Customers should contact us via the following email address:
Please provide the following information:
Order number;
Customer name;
Reason for the request;
Description of the issue (if applicable); and
If the request concerns damage, defects, or non-conformity, please provide photos or other relevant evidence.
We will review your request and provide instructions regarding the return, refund, or exchange.
- Customer Contact Information
Address: 17 Temple Street, #01-03, Singapore 058563
Phone: +65 6748 4137
Email: plain@apronplainpro.com
Website: www.apronplainpro.com
This Refund and Return Policy forms part of the terms governing purchases made through Apronplainpro. Any mandatory rights consumers enjoy under applicable Singaporean or European laws remain unaffected.
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